Auto-Attendant: Many of our customers use a miniMAX IVR-based, voice-driven auto-attendant to answer their main office and remote office numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person, department, or location they want to reach.
Customer Notification: Most enterprises are looking for a solution to quickly deliver time-critical information to traveling customers. miniMAX IVR solutions enable instant delivery of time-critical information via calls to any desk or wireless phone. This solution can be used to inform customers of flight delays, schedule changes, weather issues, and more.
Call Center Automation: Travel and transportation providers are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. miniMAX IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Customer Surveys: Travel and transportation providers with a focus on customer service andsupport excellence use miniMAX IVR solutions to automatically survey customers by phone on a quarterly or yearly basis.
miniMAX Travel and Transportation IVR Advantages
miniMAX IVR Platform and IVR Hosting solutions suit the special requirements of travel and transportation IVR applications for the following reasons:
miniMAX IVR Platform is designed to meet the requirements of the highest information security standards around – ISO 17799 and HIPAA – to help ensure confidential caller information stays confidential.
miniMAX IVR solutions support advanced voiceprint identification and authentication, delivering the most secure form of authentication available via telephone.
miniMAX IVR solutions leverage Web application technologies travel and transportation developers already know.
miniMAX IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known in travel and transportation IT departments.
miniMAX IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate travel and transportation agents, airports, counters, or call center agents.