Enterprise IVR - miniMAX Solution (pvt) Ltd.

miniMAX offers a wide variety of valuable enterprise IVR applications as part of its enterprise IVR application suite, including:

Auto-Attendant: Many of our customers use a miniMAX IVR-based, voice-driven auto-attendant to answer their main office and toll-free numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or group they want to reach.

Telephone Notification: Most enterprises are looking for a solution to quickly deliver time-critical information to customers, employees, divisions, or teams. Our outbound notification applications enable instant delivery of time-critical information via calls to any desk or wireless phone. These solutions are invaluable during emergencies or for last-minute product updates and announcements.

Call Center Automation: Increasingly, enterprises are looking to reduce the cost of customer service and support centers via automation or by moving agent’s off-shore. miniMAX call center automation applications can deliver cost reductions that even surpass savings achieved from off-shore operations.

Telephone Surveys: Enterprises with a focus on customer service and support excellence use our telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.

Inventory and Reporting: Manufacturing and retail-based enterprises leverage inventory and reporting solutions to enable remote plants, stores, and employees to report inventory and sales information from any wireless phone.

Bill Reminders and Collections: Enterprises selling post-paid products and services use the payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise’s past due accounts receivable overhead with almost zero incremental cost.

miniMAX Enterprise IVR Advantages

miniMAX IVR applications run on the IVR Platform and IVR Hosting solutions. Prophecy suits the needs of general enterprise IVR applications better than alternative IVR solutions for three simple reasons:

miniMAX IVR solutions use Web application technologies your developers will love.

miniMAX IVR solutions are built on Cisco and Wintel hardware and software commonly used in enterprise IT departments.

miniMAX IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate employee or agent.